Lesson 1: Understanding team fundamentals
- Team fundamentals
- Organizing a team
- Identifying the importance of a team member
- Differentiating between types of teams
- Identifying team categories
- Identifying a team life cycle and its size
- Team member roles
- Identifying the responsibilities of a team member
- Making a decision
- Planning and monitoring team effectiveness
- Identifying the stages of team building
- Team goals
- Identifying an effective team goal
- Identifying the effect of hidden agendas
- Giving and receiving feedback
- Giving positive reinforcement
- Understanding team inefficiency
- Working together
- Identifying the effects of personality
- Understanding communication breakdowns
- Identifying a need for conflict
- Resolving conflict in a team
Lesson 2: Communicating in teams
- Team communication
- Using open communication
- Communicating in a team
- Elements of communication
- Understanding verbal communication
- Using powerful language
- Supportive, effective communication
- Communicating supportively
- Communicating effectively
Lesson 3: Nonverbal communication and active listening
- Nonverbal communication
- Understanding nonverbal cues
- Identifying types of nonverbal cues
- Meshing verbal communication and nonverbal cues
- Using positive nonverbal cues
- Active listening
- Identifying benefits of active listening
- Identifying listening pitfalls
- Becoming an active listener
- Response to input
- Identifying guidelines for response to input
- Responding to input
|
Lesson 4: Conflict
- Identifying conflict
- Identifying conflict in a team
- Identifying the causes of and need for conflict
- Nature of conflict
- Identifying sources and types of conflict
- Identifying the effects of conflict
- Power
- Identifying types of powers
- Identifying effects of power
Lesson 5: Resolving and handling conflict
- Resolving conflict
- Identifying a conflict resolution method
- Resolving a conflict between the team and yourself
- Handling conflict
- Understanding conflict-handling principles
- Identifying guidelines for handling criticism
- Conflict resolution styles
- Monitoring your own reactions
- Understanding conflict resolution styles
- Choosing conflict resolution styles
- Identifying damaging styles
Lesson 6: Making a decision
- Collective decisions
- Identifying thought patterns
- Discussing collective decision-making
- Team decisions
- Understanding team decisions
- Understanding groupthink
- Preparing for team decision-making
- Decision-making methods
- Understanding decision-making methods
- Understanding the consensus process
Lesson 7: Consensus
- Consensus process
- Identifying prerequisites to the consensus process
- Understanding steps of the consensus process
- Identifying ways to reach consensus
- Identifying how to manage conflict
- Consensus challenges
- Identifying consensus challenges
- Understanding detrimental attitudes
- Identifying a detrimental behavior
- Identifying pitfalls of the consensus process
|
