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Courses & Certifications Desktop Applications Technical Professional Development Frontline Management Frontline Management for Mines & Industry Coal Mining Competencies Certificate IV TAA Certificate IV TAA Update Diploma in Training & Assessment (TAA) Time Management Project Management Team Leadership Finance for Non-Finance Managers Business Writing Effective Presentations Conflict Resolution Advanced Interpersonal Communication Essential Skills for Secretaries & PAs Negotiating Skills Managerial Leadership How to Handle Difficult People Train Small Groups Fundamentals of Customer Service Need further information on Personal Development Courses? Click here Enrollment form Essential Skills for Secretaries & PA's Dates for next course: Call 02 4969-0690 for the next course date Duration: 1 Day Price: $495.00 Inc GST Overview Expand your horizons beyond the traditional role of the secretary or PA gain new skills, take on more responsibility and achieve greater work satisfaction. Learning Outcomes The aim of this course is for each student to be able to: be more proactive and take the initiative streamline work so that more is achieved build relationships for better understanding recognise and deal effectively with stressful situations review image for professionalism and poise control difficult situations for positive outcomes. Who Should Attend Those who have recently benefited from this training include: Secretaries Personal Assistants Executive Assistants Learning Method This workshop is instructor led utilising group discussions, videos, syndicate group work and case studies Course Outline The Big Picture The Evolution of the Secretary Your Work Role What Australian Executive Assistants Do The Future A Professional Image Customer and Client Service Your Attitude The Key to Success with People Customer Service Small Group Exercise Refining Your Communication Skills Professionalism & Communication Skills Obtaining Information and Ascertaining Needs Non-verbal Communication Assertiveness and Self-Confidence Assertive Communication Which is Which? A Quick Quiz Your Personal Beliefs and Rights "I" Language Use "I-statements" Rather Than "You-statements" Positive Phrases Co-operation Techniques Efficiency and Effectiveness Where Does My Time Go? Prioritising The Time Management Matrix (Covey) How to Work from a Clear Desk Managing Your Time on the Telephone Managing E-mail Rules of Good E-mail Management Netiquette DOs and DONTs of E-mail Diary Management Working Better as a Team Tips for Handling Your Managers Diary Effectively Organising Productive Meetings Meetings What Is the Purpose of a Meeting? Are There Alternatives to Meetings? Solving Common Meeting Problems Organising Meetings Checklist for Effective Meetings Sample Meeting Agenda Allocating Tasks to Others Giving Instructions Getting Through the Barriers Stress Management Professional Telephone Skills Telephone Basics Transferring Calls and Taking Messages What Next? Goal Setting Working with Your Manager Checklist for Establishing Good Rapport with Your Manager Forsythes IT & Training provides instructor led computer training on the Microsoft Office and Adobe range of applications. We service Newcastle, the Hunter Valley, Lake Macquarie and the Central and Northern Coasts of New South Wales (NSW) Australia. With our mobile training room we can provide a range of courses on-site at your premises.

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