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Courses & Certifications
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Frontline Management
Qualifications in Frontline Management are the most popular generic qualification in Australia
and an essential ingredient for the effective development of up and coming supervisors and managers.
What is a Frontline Management qualification?
The Frontline Management initiative was developed to help Australian organisations to improve productivity
and management performance in the frontline from team leaders through to line managers with responsibility
for the strategic direction of the business.
The Certificate IV in Frontline Management caters to individuals with a low to medium level of authority within
the organisation.
The Diploma is designed for those who hold, or wish to hold, higher management positions. These roles would involve
providing support to senior management and managing staff members.
The Certificate IV level is made up out of 8 units of competence. 5 of these units are core units and 3 units are elective.
Competency is required in all eight of the following units:
| Unit |
Commencement Dates |
Develop work priorities
BSBCMN402A |
03-Mar-2008 |
07-May-2008 |
06-Aug-2008 |
- |
06-Nov-2008 |
Implement effective workplace relations
BSBFLM403B |
07-Apr-2008 |
04-Jun-2008 |
11-Dec-2008 |
- |
11-Dec-2008 |
Promote team effectiveness
BSBFLM412A |
05-May-2008 |
09-Jul-2008 |
22-Jan-2009 |
- |
22-Jan-2009 |
Develop teams and individuals
BSBCMN404A |
02-Jun-2008 |
05-Aug-2008 |
19-Feb-2009 |
- |
19-Feb-2009 |
Implement operational plan
BSBFLM405B |
07-Jul-2008 |
02-Sep-2008 |
02-Sep-2008 |
- |
19-Mar-2009 |
Monitor a safe workplace
BSBCMN411A |
04-Aug-2008 |
30-Sep-2008 |
30-Sep-2008 |
- |
14-Apr-2009 |
Promote innovation and change
BSBCMN412A |
01-Sep-2008 |
14-Oct-2008 |
14-Oct-2008 |
- |
12-May-2009 |
Implement continuous improvement
BSBFLM409B |
29-Sep-2008 |
03-Nov-2008 |
03-Nov-2008 |
- |
16-Jun-2009 |
The Diploma level is made up out of 11 units of competence. 8 of these units are core units and 3 units are elective.
Core Units: Competency is required in all eight of the following
BSBFLM503B Manage effective workplace relationships
BSBFLM505B Manage operational plan
BSBFLM512A Ensure team effectiveness
BSBFLM501B Manage personal work priorities and professional development
BSBMGT505A Ensure a safe workplace
BSBFLM509B Facilitate continuous improvement
BSBFLM514A Manage People
BSBFLM510B Facilitate and capitalise on change and innovation
Elective Units: Competency is required in three of the following (to be chosen collectively as a group):
BSBFLM506B Manage workplace information systems
BSBFLM507B Manage quality customer service
BSBFLM511B Develop a workplace learning environment
BSBFLM513A Manage budgets and financial plans within the work team
BSBMGT507A Manage environmental performance
BSBCMN419A Manage projects
BSBCMN416A Identify risk and apply risk management processes
BSBEBUS403A Communicate electronically
BSBEBUS409A Lead and facilitate e-staff
Is there government funding available?
Through the new apprenticeship scheme qualified candidates could obtain funding.
Recognition of Prior Learning:
If managers have sufficient knowledge and experience in these fields, recognition of prior
learning is an option and a route to learning will be planned with the candidate and
the assessor.
Diploma in Business Frontline Management
Certificate IV in Business Frontline Management
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We service Newcastle, the Hunter Valley, Lake Macquarie and the Central and Northern Coasts of New South Wales (NSW) Australia.
With our mobile training room we can provide a range of courses on-site at your premises.
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