Frontline Management (BSB40807) Training
Qualifications in Frontline Management are the most popular generic qualification in Australia and an
essential ingredient for the effective development of up and coming supervisors and managers.
What is a Frontline Management qualification?
The Frontline Management initiative was developed to help Australian organisations to improve productivity
and management performance in the frontline from team leaders through to line managers with responsibility
for the strategic direction of the business.
The Frontline Management qualifications in the new BSB07 Business Services Training Package have been developed
under the Australian Qualifications Framework. The new BSB07 Business Services Training Package is a revision
of BSB01 Business Services Training Package. It contains all of the fields and domains contained in BSB01.
A Training Package is an integrated set of nationally endorsed Competency Standards, Assessment Guidelines
and Australian Qualifications Framework (AQF) qualifications for a specific industry, industry sector or
enterprise.
They offer nationally recognised qualifications that can be taken at a range of levels from Certificate I to
Vocational Graduate Diploma.
The qualifications incorporate units from frontline and strategic management domains. The qualifications are
applicable to anyone with management responsibility across the full variety of organisations within the
Australian economy.
Forsythes IT & Training are currently offering the following qualifications from the new training package:
- BSB40807: Certificate IV in Frontline Management
The Certificate IV is designed for workers in team leader, supervisory, front desk or line management positions.
At this level frontline managers provide leadership and guidance to others and take responsibility for the
effective functioning and performance of the team and its work outcomes.
- BSB51107: Diploma of Management
The Diploma is designed for middle managers. It requires a sound theoretical knowledge base and managerial
competencies to plan, carry out and evaluate own work and/or the work of a team.
Click here for further details on this qualification.
Qualification Rules
The
Certificate IV qualification reflects the role of individuals who take the first line of management in a wide
range of organisational and industry contexts. They may have existing qualifications and technical skills in any
given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would
report to a manager.
The
Certificate IV qualification is made up of 10 units of competence, consisting of
4 core units and
6 elective units.
Additional Information:
Is there government funding available?
Through the new apprenticeship scheme qualified candidates could obtain funding.
Funding Availability & Traineeships
Through our professional associations and partnerships Forsythes IT & Training is able to
offer a range of certificated programs and traineeships.
Funding and other incentives are available for employers who implement schemes to up-skill
employees at a range of levels.
Eligibility criteria does apply
Funding for Certificate III/IV Courses
| Funding Available per Trainee | $4000.00 comprised of |
| | Commencement Payment | $1500.00 |
| | Completion Payment | $2500.00 |
Forsythes IT & Training can help by:
| • | Conducting a skills audit and eligibility assessment |
| • | Liaising with the New Apprenticeship Centre to undertake trainee signups |
| • | Identifying the reporting requirements |
| • | Developing agreements which are customised to meet your needs |
Dedicated Training Programs
In addition to our publicly scheduled programs Forsythes IT & Training can
deliver dedicated training programs for companies.
Units for dedicated training programs can be selected from the full list available
for the Certificate IV and Diploma qualifications and learning outcomes aligned to
industry standards and your organisation.
We have delivered a number of dedicated training programs to a range of clients including:
Delivery Method
| • | Face to Face - one unit per month |
| • | Flexible delivery options - At Client Site or at Forsythes IT & Training premise |
| • | Additional Coaching/mentoring Days available |
| • | Incorporates assessments, assignments, learners journals and internal syndicate projects |
| • | Relevant workplace examples, learning activities and assessment |
| • | Projects which provide a Return on Investment |
| • | Incorporate corporate/industry representatives as guest speakers |
| • | CEO Video/input/content via recorded video |
Assessment Methodology
Assessments can occur on the job, off the job or in a combination of both these methods.
Assessments may utilise the following:
| • | Include assignment and/or demonstration through questioning (verbal or written)
understanding of the underpinning knowledge of the competencies |
| • | Demonstration of practical skill in a workplace or simulated environment |
| • | Recognition of prior learning and current competency |
| • | Third party documentation, interview processes and employer support documentation |
Trainer Qualifications
Forsythes IT & Training have a team of highly qualified trainers and assessors with a
diverse range of qualification and backgrounds.
They hold relevant training and assessment competencies as per the AQTF 2007 standards including:
| • | Accredited qualifications - Certificate IV & Diploma in Frontline Management,
Advanced Diploma of Business Management, Certificate IV in Workplace Training & Assessment |
| • | Tertiary qualifications - Masters in Human Resources Management and Industrial Relations, OHS, risk management and change management |
| • | Practical experience in public and private sector |
| • | Experience in training to WorkCover, Public Companies, Mining Sector, Local, State and Federal Government |
| • | High credibility and ability to develop rapport and deliver training from leading hand, supervisor to corporate level |
| • | Training programs customised to meet industry/enterprise specific needs and standards |
| • | Financial incentives of up to $4,000 per trainee |
| • | The development of business specific training packages |
| • | Alignment to organisational performance review development systems |
| • | Supports organisational succession planning |
| • | Flexible learning strategies to suit the operational needs of your business |
| • | Provides a basis and benchmark for job descriptions and performance management |
| • | Linked to strategic and organisational goals, mission, vision & due diligence requirements |
| • | Ability linked to job descriptions, recruitment, performance and pay scales |
| • | Professionalism and image |
| • | Increase in innovation and creativity |
| • | Potential to improve the internal culture in the areas of safety, production, customer service and continuous improvement |
| • | Morale building for employees |
| • | An opportunity to gain recognition of existing skills and further increase their skill base |
| • | A nationally recognised credential |
| • | Training and development |
| • | Increased career opportunities |
| • | Morale building |
| • | Local Proven Performer in innovation, training and sustainability in the Region and Industry |
| • | Forsythes IT & Training will coordinate the entire training process from AAC sign-up to graduation |
| • | Student progress meetings, additional mentoring/coaching days, ongoing email and telephone support |
| • | Flexibility and customisation for client needs whilst still adhering to validation, relevancy and compliance with legislation and VETAB |
| • | Early completion of training for Certificate IV & Diploma in Frontline Management courses |
| • | Logistics - Forsythes IT & Training can deliver training Australia Wide |
Recognition of Prior Learning (RPL) is the process of recognising competencies obtained by an individual
through previous or current work experience, life experience or training.
A student may be considered for recognition if they have:
| • | Successfully completed a similar module or subject in a course studied with another Registered Training Organisation (RTO) |
| • | Relevant industrial, workplace, community or life experience |
Recognition requires that a student provides evidence of either previous Qualification/s or
Statement/s of Attainment or detailed evidence of their current competency.
The evidence usually entails examples of:
| • | Direct evidence e.g. video of demonstrating a workplace procedure; a completed work project |
| • | Indirect evidence e.g. a project completed off the job such as a research project |
| • | Supplementary evidence e.g. third party reports from peers or supervisors |
The evidence may cover individual units of competency or a number of competencies
A route to learning can be planned with the candidate and the assessor.
Forsythes IT & Training recognises equivalent Statements of Attainment and Qualifications
issued by RTOs Australia wide. If a student believes that they have already achieved the same,
or similar competency with another RTO they may like to apply for credit transfer.
Students wishing to apply for credit transfer will need to provide either an original or
certified copy of their qualification.
The units of competency that make up the qualification will be checked against the current units.
In some cases the student may only receive partial recognition if the units have changed or new
elements have been added.
Forsythes IT & Training reserves the right to check with the other RTO the training and units
of competency that made up the qualification.
Credit Transfer means credit towards a qualification granted to students on the basis of outcomes
gained by a student through participation in nationally accredited courses with another RTO.
Credit Transfer is available to any student enrolling with Forsythes IT & Training.
Publicly Scheduled Programs
Forsythes IT & Training Publicly scheduled Certificate IV and Diploma courses are comprised of the following units:
| Certificate IV Units |
Tuggerah Next Session Dates |
| BSBWOR404A Develop Work Priorities | 04-Nov-2010 |
| BSBWOR401A Establish Effective Workplace Relationships | 02-Dec-2010 |
| BSBOHS407A Monitor a safe workplace (Core) | 27-Jan-2011 |
| BSBMGT401A Show Leadership in the workplace (Core) | 24-Feb-2011 |
| BSBWOR402A Promote Team Effectiveness (Core) | 24-Mar-2011 |
| BSBCUS403A Implement Customer Service Standards | 26-Apr-2011 |
BSBMGT402A Implement Operational Plan (Core)
and
BSBMGT403A Implement Continuous Improvement | 26-May-2011 |
| BSBRSK401A Identify risk & apply risk management processes | 23-Jun-2011 |
BSBITU304A Produce spreadsheets
or
BSBITU303A Design and produce text documents | 13-Jul-2011 |
| Mentoring Day | 28-Jul-2011 |
| Certificate IV Units |
Newcastle Session Dates |
| Current |
Next |
Next |
| BSBWOR404A Develop Work Priorities | 10-Sep-10 | 22-Oct-10 | 24-Aug-10 |
| BSBWOR401A Establish Effective Workplace Relationships | 22-Oct-10 | 22-Nov-10 | 20-Sep-10 |
| BSBOHS407A Monitor a safe workplace (Core) | 22-Nov-10 | 20-Dec-10 | 25-Oct-10 |
| BSBMGT401A Show Leadership in the workplace (Core) | 20-Dec-10 | 14-Feb-11 | 15-Nov-10 |
| BSBWOR402A Promote Team Effectiveness (Core) | 14-Feb-11 | 14-Mar-11 | 29-Nov-10 |
| BSBCUS403A Implement Customer Service Standards | 14-Mar-11 | 11-Apr-11 | 13-Dec-10 |
BSBMGT402A Implement Operational Plan (Core)
and
BSBMGT403A Implement Continuous Improvement | 11-Apr-11 | 09-May-10 | 07-Feb-11 |
| BSBRSK401A Identify risk & apply risk management processes | 09-May-11 | 02-Jun-11 | 07-Mar-11 |
BSBITU304A Produce spreadsheets
or
BSBITU303A Design and produce text documents | 02-Jun-11 | 27-Jun-11 | 04-Apr-11 |
| Mentoring Day | 27-Jun-11 | 11-Jul-11 | 18-Apr-11 |
Download this complete profile in PDF
For further information on Frontline Management training, please contact Julie Carroll on
02 4969 0690 or email
Forsythes IT & Training provides instructor led computer training on the Microsoft Office and Adobe range of applications.
We service Newcastle, the Hunter Valley, Lake Macquarie and the Central and Northern Coasts of New South Wales (NSW) Australia.With our mobile training room we can provide a range of courses on-site at your premises.
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