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Training Information Technology Forsythes Group
Courses & Certifications Desktop Applications Technical Professional Development Frontline Management Frontline Management for Mines & Industry Coal Mining Competencies Certificate IV TAA Certificate IV TAA Update Diploma in Training & Assessment (TAA) Time Management Project Management Team Leadership Finance for Non-Finance Managers Business Writing Effective Presentations Conflict Resolution Advanced Interpersonal Communication Essential Skills for Secretaries & PAs Negotiating Skills Managerial Leadership How to Handle Difficult People Train Small Groups Fundamentals of Customer Service Need further information on Personal Development Courses? Click here Enrollment form Advanced Interpersonal Communication Course start date: 10-Oct-2008, 05-Nov-2008 Duration: 1 Day Price: $495.00 Inc GST Overview In this course, students will learn how to develop effective communications skills that build positive interactions with others. Course Outline Lesson 1: Communication styles and methods Communication styles Identifying primary communication styles Identifying secondary communication styles Verbal and nonverbal communication Using verbal communication Using nonverbal methods Lesson 2: First impression and building rapport The importance of first impressions Identifying elements of a first impression Communicating to build rapport Building rapport Establishing credibility Building positive relationships Asking questions Lesson 3: Building relationships through feedback The importance of providing feedback Using paraphrasing Providing feedback Providing positive feedback Providing constructive feedback Lesson 4: Supervisors Understanding supervisor styles Handling ineffective supervisors Promoting an idea Handling human resource issues Negotiating a raise Handling resignation Lesson 5: Colleagues and subordinates Communicating with colleagues Responding to a colleague's idea Communicating with subordinates Refusing a subordinate's request Handling dismissal Lesson 6: Customers and vendors Communicating with customers Responding to complaints Communicating with vendors Rejecting a vendor's proposal Complaining to a vendor Lesson 7: Organizational culture Understanding organizational cultures Adjusting to the culture Discussing elements of organizational culture Identifying organizational culture Cultural networks Using cultural networks Discussing roles in cultural networks Managing physical culture Arranging meeting space Managing emotional culture Using positive language Encouraging initiative Forsythes IT & Training provides instructor led computer training on the Microsoft Office and Adobe range of applications. We service Newcastle, the Hunter Valley, Lake Macquarie and the Central and Northern Coasts of New South Wales (NSW) Australia. With our mobile training room we can provide a range of courses on-site at your premises.

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