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Courses & Certifications
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MS5118 Maintaining and Troubleshooting Windows Vista Computers
| Course start date: |
01-Dec-2008, 19-Jan-2009, 02-Feb-2009, 16-Feb-2009, 02-Mar-2009, 16-Mar-2009, 30-Mar-2009, 20-Apr-2009, 04-May-2009, 18-May-2009, 01-Jun-2009, 15-Jun-2009, 29-Jun-2009 |
| Training Location |
9 Denison St, Newcastle West |
| Duration: |
3 Days |
| Price: | $1,800.00 Inc GST |
Overview
This course provides students with the knowledge and skills to successfully maintain
and troubleshoot Windows Vista computers.
It will provide them with the knowledge and skills necessary to identify technical problems that
can occur in organizations client computers. The course will focus on five main troubleshooting areas:
Operating system, hardware, networking, security, applications.
Prerequisites
Experience supporting previous versions of the Windows operating system
Familiarity with an I.T. helpdesk ticketing system
Experience researching online and local knowledge bases
Experience running commands from a command window
Familiarity with PC hardware and devices
Basic TCP/IP knowledge
Basic Windows and Active Directory knowledge
Fundamentals of applications
Experience reviewing logs
Course Outline
Module 1: A Troubleshooting Methodology
Overview of a Troubleshooting Methodology
Overview of Troubleshooting Stages
Troubleshooting Component Areas
Module 2: Troubleshooting Operating Systems
Overview of the Windows Vista Startup Process
Troubleshooting the Windows Vista Startup Process with WinRE
Troubleshooting Operating System Services
Module 3: Troubleshooting Hardware
Overview of Troubleshooting Hardware
Dealing with Physical Failures
Dealing with Device Driver Failures
Troubleshooting Print Devices
Troubleshooting BitLocker Protected Computers
Module 4: Troubleshooting Networks
Determining Network Settings
How to Troubleshoot Network Connections
Module 5: Troubleshooting Security Issues
Overview of User Account Control
Troubleshooting User Account Control
Troubleshooting Windows Firewall
Troubleshooting Windows Defender
Module 6: Troubleshooting Applications
Overview of Application Troubleshooting
Web Application Troubleshooting
Module 7: Maintaining and Optimizing Windows Vista
Maintaining Windows Vista
Optimizing Windows Vistas Performance
Monitoring Windows Vista
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Forsythes IT & Training provides instructor led computer training on the Microsoft Office and Adobe range of applications.
We service Newcastle, the Hunter Valley, Lake Macquarie and the Central and Northern Coasts of New South Wales (NSW) Australia.
With our mobile training room we can provide a range of courses on-site at your premises.
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