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Courses & Certifications Desktop Applications Technical Cisco Citrix CompTIA ITIL Microsoft SQL Microsoft Windows XP Microsoft Windows Vista Microsoft Exchange 2003 Microsoft Exchange 2007 Microsoft Server 2008 Microsoft Server 2003 Microsoft SBS 2003 Microsoft SMS 2003 Microsoft ISA 2004 MS Visual Studio 2005 Microsoft SharePoint Microsoft BizTalk Assorted Programming Professional Development Need further information on Exchange Server Courses? Click here Enrollment form MS5051 Monitoring and Troubleshooting Microsoft Exchange Server 2007 Course start date: 01-Dec-2008, 15-Dec-2008, 19-Jan-2009, 02-Feb-2009, 16-Feb-2009, 02-Mar-2009, 16-Mar-2009, 30-Mar-2009, 20-Apr-2009, 04-May-2009, 18-May-2009, 01-Jun-2009, 15-Jun-2009, 29-Jun-2009 Training Location 9 Denison St, Newcastle West Duration: 2 Days Price: $1,200.00 Inc GST Overview This two-day workshop teaches messaging specialists to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitoring data. Prerequisites This workshop requires that students meet the following prerequisites: Fundamental knowledge of network technologies including DNS and firewall technologies. Experience administering Exchange Server 2007. Experience with the Windows Server 2003 operating system. Experience with Active Directory directory service in Windows Server 2003. Experience with managing backup and restore on Windows Servers. Experience using Windows management and monitoring tools such as Microsoft Management Console, Active Directory Users and Computers, Performance Monitor, Event Viewer, and IIS Administrator. Experience using Windows networking and troubleshooting tools such as Network Monitor, Telnet, and NSLookup. Course Outline Unit 1: Introduction to Exchange Server Monitoring and Troubleshooting After completing this unit, students will be able to explain how to monitor Exchange servers using Microsoft Operations Manager (MOM) and explain an Exchange troubleshooting model. Topics Overview Introduction to Microsoft Operations Manager Introduction to Troubleshooting Exchange Server 2007 Demonstration: Using MOM to Monitor Exchange Servers Unit 2: Monitoring and Troubleshooting Client Performance and Connectivity After completing this unit, students will be able monitor and troubleshoot mail flow. Topics Overview Tools for Monitoring Client Performance and Connectivity Process for Troubleshooting MAPI Clients Process for Troubleshooting Client Access Server Clients Unit 3: Troubleshooting Access to Resources and Messages After completing this unit, students will be able to troubleshoot access to resources and messages. Topics Overview How Public Folder Access Works How Calendaring Works Process for Troubleshooting Client Access Server Issues Unit 4: Monitoring and Troubleshooting Mail Flow After completing this unit, students will be able to monitor and troubleshoot mail flow. Topics Overview Discussion: Tools for Monitoring Mail Flow Demonstration: Troubleshooting Message Transport Using Exchange Server 2007 Tools Process for Troubleshooting Internal Mail Flow Process for Troubleshooting External Mail Flow Unit 5: Monitoring and Troubleshooting Mailbox Servers After completing this unit, students will be able to monitor and troubleshoot mailbox servers. Topics Overview Tools for Monitoring and Troubleshooting Mailbox Servers Process for Troubleshooting Mailbox Servers Demonstration: Troubleshooting Mailbox Server Performance Issues Unit 6: Monitoring and Troubleshooting External and Additional Services After completing this unit, students will be able to monitor and troubleshoot external and additional services. Topics Overview Discussion: External and Additional Services Required by Exchange Server 2007 External Services Required for Unified Messaging in Exchange Server 2007 Monitoring External Services with MOM 2005 Unit 7: Identifying Trends in a Messaging System After completing this unit, students will be able to identify and address trends in a messaging system. Topics Overview Tools for Identifying Trends in a Messaging System Exchange Server 2007 Management Pack MOM Reports Discussion: Information Required to Identify and Resolve Trends Forsythes IT & Training provides instructor led computer training on the Microsoft Office and Adobe range of applications. We service Newcastle, the Hunter Valley, Lake Macquarie and the Central and Northern Coasts of New South Wales (NSW) Australia. With our mobile training room we can provide a range of courses on-site at your premises.

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