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Courses & Certifications
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MS2262 Supporting Users and Troubleshooting Applications on a Microsoft Windows Desktop Operating System Platform
| Course start date: |
01-Dec-2008, 15-Dec-2008, 19-Jan-2009, 02-Feb-2009, 16-Feb-2009, 02-Mar-2009, 16-Mar-2009, 30-Mar-2009, 20-Apr-2009, 04-May-2009, 18-May-2009, 01-Jun-2009, 15-Jun-2009, 29-Jun-2009 |
| Training Location |
9 Denison St, Newcastle West |
| Duration: |
2 Days |
| Price: | $1,200.00 Inc GST |
Overview
This two-day instructor led course is to provide individuals who are new to Microsoft
Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face
related to configuring and maintaining applications such as Microsoft Office, Outlook Express, Internet
Explorer and other applications that run on a Microsoft Windows XP Operating System. This is an
introductory course designed to provide information on how to troubleshoot applications running on
Microsoft Windows XP.
This is the second course in the Microsoft Certified Desktop Support Technician curriculum. This course
will help the student prepare for the Microsoft Certified Professional Exam: 70-272: Supporting
Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Prerequisites
Before attending this course, students should have:
- Attended Course 2261: Supporting Users Running the Microsoft Windows XP Operating System
- Experience using Microsoft Office as a general user.
- Experience using a Microsoft Windows operating system such as Microsoft Windows XP.
Course Outline
Module 1: Introduction to Desktop Application Support
- Overview of Desktop Application Support
- Overview of the Windows System Architecture
- Overview of Application Installation
Module 2: Introduction to Troubleshooting Applications
- Troubleshooting MS-DOS-Based and Win16 Applications
- Troubleshooting Win32 Applications
- Troubleshooting Application Compatibility Issues
- Troubleshooting Security Issues Related to Applications
Module 3: Supporting Microsoft Internet Explorer
- Configuring General Settings
- Configuring Security and Privacy Settings
- Configuring Content Settings
- Configuring Connectivity Settings
- Configuring Program and Advanced Settings
- Customizing Internet Explorer
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Module 4: Supporting Outlook Express
- Configuring Outlook Express for Email
- Managing Outlook Express Data
- Configuring Outlook Express for Newsgroups
Module 5: Supporting Microsoft Office
- Introduction to Supporting Microsoft Office
- Supporting Office Installation
- Supporting an Upgrade
- Managing Office Security and Recoverability
- Managing Office Language Features
Module 6: Supporting Microsoft Outlook
- Configuring Outlook
- Managing Outlook Data
- Troubleshooting Outlook
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Forsythes IT & Training provides instructor led computer training on the Microsoft Office and Adobe range of applications.
We service Newcastle, the Hunter Valley, Lake Macquarie and the Central and Northern Coasts of New South Wales (NSW) Australia.
With our mobile training room we can provide a range of courses on-site at your premises.
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