 |
Courses & Certifications
|
 |
MS2261 Supporting Users and Troubleshooting Microsoft Windows Desktop Operating Systems
| Course start date: |
01-Dec-2008, 15-Dec-2008, 02-Feb-2009, 16-Feb-2009, 19-Feb-2009, 02-Mar-2009, 16-Mar-2009, 30-Mar-2009, 20-Apr-2009, 04-May-2009, 18-May-2009, 01-Jun-2009, 15-Jun-2009, 29-Jun-2009 |
| Training Location |
9 Denison St, Newcastle West |
| Duration: |
3 Days |
| Price: | $1,800.00 Inc GST |
Overview
This three-day instructor led course is to provide individuals who are new to Microsoft Windows
XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running
Microsoft Windows XP Professional in an Active Directory® network environment, or Windows XP Home edition in a
workgroup environment. This is an introductory course designed to provide an overview of operating system
concepts and how to troubleshoot Windows XP. This is the first course in the Microsoft Certified Desktop
Support Technician curriculum.
Prerequisites
Before attending this course, students should have:
- Basic experience using a Microsoft Windows Operating system such as Microsoft Windows XP.
- A basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer.
- Basic understanding of core operating system technologies including installation and configuration.
- A basic understanding of hardware components and their functions.
- A basic understanding of the major desktop components and interfaces, and their functions.
- A basic understanding of TCP/IP settings.
- How to use command-line utilities to manage the operating system.
- A basic understanding of technologies that are available for establishing Internet connectivity
Course Outline
Module 1: Introduction to Supporting Users
- The Desktop Support Technician
- The Windows Desktop Operating Systems
- Tools for Troubleshooting Windows Desktop Operating Systems
Module 2: Resolving Installation Issues
- Preparing for Installation
- Preparing the Hard Disk for Installation
- How the Installation Process Works
- Troubleshooting an Attended Installation
- Troubleshooting an Upgrade
- Troubleshooting an Unattended Installation
- Troubleshooting the Boot Process
Module 3: Resolving Desktop Management Issues
- Troubleshooting Logon
- Troubleshooting User Configuration
- Troubleshooting Multilingual Configuration
- Troubleshooting Security and Local Policy Settings
- Troubleshooting System Performance
- Resolving Desktop Management Issues
Module 4: Resolving File and Folder Issues
- Managing Files and Folders
- Troubleshooting Access to Files and Folders
- Troubleshooting Access to Shared Files and Folders
- Troubleshooting Access to Offline Files
|
Module 5: Resolving Hardware Issues
- Managing Drivers
- Troubleshooting Storage Devices
- Troubleshooting Display Devices
- Troubleshooting Import and Output (I/O) Devices
- Troubleshooting Advanced Configuration and Power Interface (ACPI)
Module 6: Resolving Print Issues
- Installing Local and Network Printers
- Troubleshooting Printer Drivers
- Troubleshooting Printers and Print Jobs
- Auditing Printers
Module 7: Resolving Network Connectivity Issues
- Applying the OSI Model
- Managing Computer Addressing
- Managing Name Resolution
- Troubleshooting Remote Connection Issues
|
|
Forsythes IT & Training provides instructor led computer training on the Microsoft Office and Adobe range of applications.
We service Newcastle, the Hunter Valley, Lake Macquarie and the Central and Northern Coasts of New South Wales (NSW) Australia.
With our mobile training room we can provide a range of courses on-site at your premises.
|
|
|
|
