|  |  |
Scheduled Maintenance
Scheduled Preventative Maintenance
Each month an engineer is booked to go out on-site to perform a variety of ‘preventative’ measures to ensure your server and network stay functional. Eg: Checking virus definitions, disk usage, backup reports, logs, etc.
Each customer receives an abbreviated report on their network showing the work that was carried out. It can include a List of Suggestions we believe require your attention, highlighting if an issue is critical and the impact of non-action would be severe.
Monthly or Quarterly On-Site Support
This involves pre-scheduled on-site support calls of either a half-day or full-day, preferably at the same time each month. Eg: Every second Tuesday of every month. The work performed can be a mixture of monthly maintenance, desktop support or general network tasks.
We will perform routine preventative maintenance tasks and carry out a general health check on your server and/or network via on-site visits and/or remote access and provide you with a monthly status report. Examples of the tasks that are performed are:
- Review system, security and application event logs
- Review system performance logs
- Manage server storage – monitor and chart disk utilisation and performance
- Perform physical verification of success of previous backups
- Review backup logs
- Review current software revisions and update where suitable or necessary
- Operating system
- Anti-virus software
- Device drivers
- Assess server health
- Notify your representative of any issues or concerns and any required work.
Based on the history of work performed and future plans for The Customer, Forsythes would recommend that a Scheduled Preventative Maintenance & Support Contract be purchased.
The recommended plan should be discussed with a Forsythes IT Representative as preventative maintenance including a maintenance report.
|  |
|
