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Customer Management (CRM)
Customer relationship management (CRM) creates a comprehensive picture of customer needs, expectations and behaviors by analysing information from every customer transaction. CRM creates the customer intelligence necessary to develop customer relationships.
Whether you’re a start-up, or have hundreds of employees and thousands of customers, Maximizer CRM has the right solution for you.
Maximizer CRM adapts to the way you work, and grows as your business grows. Choose from four editions, as well as several add-on modules and options for the solution that matches your business needs. The right solution will depend on your number of users, access, and feature requirements.
CRM enables businesses to:
- Win more deals by collaborating throughout the sales cycle
- Centralise customer information for all employees to better service customers
- Build profitable relationships with customers through more effective target marketing
- Increase customer loyalty and drive repeat business
- Automate customer-facing business processes and streamline repetitive tasks
- Gain visibility into staff and business performance to make timely decisions
All Access Options
Mobilise your workforce with access and updates to Maximizer CRM anywhere, anytime - from your Windows Desktops, online via Web Access, using remote synchronization, or through mobile smartphones.
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Business Productivity
Maximizer CRM makes it easy for your large or small business teams to collaborate and work with customers more effectively through proper time and task management, communications, Microsoft Outlook and Office integration, document management, and accounting integration.
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Sales Force Automation
Sales force automation (SFA) with Maximizer CRM helps sales managers and executives and their teams exceed revenue targets with sales opportunity management, monitoring and forecasting.
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Marketing Automation
With a built-in email campaign engine, integrated with sales and service management, generate more targeted leads and close the loop with sales.
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Customer Service & Support
Track, escalate and resolve customer service incidents. Effectively optimise service resources and frontline service representatives to dramatically increase productivity and improve customer satisfaction.
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Partner Relationship Management
Help your employees and partners handle leads faster, collaborate more effectively on deals, and improve sales forecasting with Maximizer CRM Partner Web Access.
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Business Intelligence
With Maximizer CRM reports and dashboards, put actionable insight into the hands of sales, marketing and service managers and executives. Key performance metrics and status reports enable you to solve problems, seize opportunities and refine everyday processes.
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Workflow Automation
Gain a competitive advantage by automating and monitoring your critical business processes. Workflow Automation, powered by KnowledgeSync, notifies you of critical incidents and reduces manual work.
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